At OmegaCor Technologies, we believe that a strong organization is built on strong values. Our foundation is based on Trust, Open Communication, Inclusiveness, Transparency, and Knowledge Sharing—both in relation to our customers and our staff. This serves as a strong base for our unique organizational structure where the customer is at the top and calls the shots, not our CEO. These strong values and unique structural focus ensure that OmegaCor associates have the supportive environment they need to bring quality service to our customers.
SYSTEM ADMINISTRATOR I
Bachelors degree or equivalent experience, A+, MCP Certifications, Active Directory, Windows Server and WorkStation Administration
Provide technical assistance to clients in person, via telephone, or remotely. Assist IT team with support, maintenance, configuration, development and deployment of all areas of technology within the company to include: hardware, software, wiring, telecom, networking, etc.
Duties and Responsibilities:
Provide technical support as required for internal and external users.
Handle user questions and issues from multiple mediums: phone, email, face-to-face.
Effectively and efficiently communicate with customer to identify symptoms, causes and solutions.
Support installation of new systems as required.
Document all customer issues and resolutions within IT Departments call tracking software.
Work assigned shifts and off-duty on-call shifts as necessary.
Local travel for support issues will be required.
Install, update and troubleshoot computer hardware and software.
Work with various personnel to help develop more efficient and functional ways to complete tasks.
Assist the Network Administrator and Network Engineer with all projects.
Ability to lift a minimum of 40lbs which will be required for moving various equipment such as servers, printers, networking equipment, etc.
Perform other duties as assigned by the Director of Information Technology.
Bachelor’s degree or equivalent experience is required and minimum 2 years experience with technical support and/or implementation is preferred. Successful candidates will possess strong analytical and communication skills, Windows and Active Directory, networking and application support experience. Technical problem solving skills and ability to work independently are required.
Required Education and Experience:
Bachelor’s degree in Computer Science, Information Services, Computer Technology or related field, A+ and MCP Certification
Minimum of 2 years experience maintaining small business infrastructure containing, but not limited to the following applications: Microsoft Windows Active Directory, Microsoft Exchange 2007, Microsoft SQL Server, VMware Infrastructure, and LAN/WAN/VPN
OmegaCor Technologies has an immediate opening for a Field Engineer who is highly motivated, independent, and task oriented, for our small business infrastructure. The Field Engineer will be responsible for all aspects of Customer Technical Support including networks, applications, databases, and telecommunications. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, usage monitoring, and assist in the development of procedures.
We are located in Millersville, MD, and offer a benefits package including, medical, dental, vision, prescription drug plan, AFLAC, Simple IRA Retirement plan, PTO leave, and 100% company paid life insurance.
Duties and Responsibilities:
Proficient in maintenance of Microsoft Windows Active Directory, Microsoft Exchange 2007, Microsoft SQL Server, VMware Infrastructure, LAN/WAN/VPN, Data back-up and recovery activities
Provides network support including installing networked application software, firewalls, user management, access, authentication, and permissions