DO YOU KNOW HOW FAST INTERNAL TECH SUPPORT ISSUES ARE BEING RESOLVED? OmegaCor Technologies’ Help Desk Team in the Baltimore-Washington-Area provides technical assistance and end-user support, utilizing an industry-leading ticketing system that facilitates expedient problem resolution.
Our Help Desk Capabilities include:
- Troubleshooting network- and computer-related issues
- Developing/providing user manuals, programmer maintenance manuals, and system design documentation
- Providing user training in a variety of areas (e.g., end- user security awareness, telecommunications, operating systems, software packages)
- Analyzing and assessing equipment and performance degradation, including determination of hardware, software, and/or other technical changes as necessary
- Providing assistance in maintaining inventory control and locating records of state-owned information technology equipment/software and disposing of property as required
- Collecting statistics on hardware/software/system problems, security incidents, maintenance service calls, and user base
- Analyzing new applications, performing software maintenance, and making appropriate enhancements to existing systems
- Assisting customer personnel in identifying their requirements and/or problems
- Reviewing implementation plans for applications to ensure that the system resources are available to support applications in both the long and short term
- Performing configuration management of software and hardware, including computers and network equipment across the enterprise
- Centrally administering software licenses, including dynamic allocation
