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FAQ

FAQ

What is a Managed IT Service Provider?

A Managed IT Service Provider (MSP) can take the burden off your shoulders and free up your time to focus on growing your business. We provide a wide range of IT services to businesses, such as network and server management, software updates, security monitoring, and troubleshooting. MSPs offer ongoing support and maintenance, allowing businesses to outsource their IT needs and focus on their core operations. We can also provide consulting and strategic planning to help businesses improve their IT infrastructure and stay current with new technologies.

Should I move to the cloud?
The decision to move to the cloud is different for every organization, as each has its own unique needs and requirements. It is not a one size fits all solution. We recommend getting a personal assessment with one of our team members to determine if moving to the cloud is the right decision for your organization. Our team can help you evaluate your specific needs and provide guidance on the best course of action.
How do I get a quote?
At OmegaCor, we believe in partnering with our clients to fully understand their needs. To get a quote for our services, we recommend scheduling a call with our team. This will allow us to meet with you virtually or in-person to discuss your specific needs and provide a tailored quote for our services. We look forward to working with you!
Is the free assessment really free?
Yes, our free assessment is truly free. Our assessment will evaluate over 30 key points of your current security posture with no strings attached. We want to provide you with valuable information about your security presence so you can make informed decisions about your IT needs. While we would love to work with you further, you are under no obligation to purchase any additional services from us after the assessment.
How can I submit a ticket?
There are several ways to submit a ticket to our IT support team. You can choose the method that works best for you:

Email: You can send an email to our support team. Be sure to include your name, contact information, and a detailed description of the issue you are experiencing.

Phone: You can call our support line. A representative will take your call and create a ticket for you.

Computer Agent: Our computer agent can guide you through the process of creating a ticket.

Portal: You can create a ticket directly from our customer portal.

No matter which method you choose, our team will respond to your ticket as soon as possible and work to resolve your issue.

How do I protect my company data?
To protect your company data, it’s important to focus on the five key areas outlined in the NIST framework. These areas, known as the five pillars, are: Identify, Protect, Detect, Respond, and Recover.

The Identify pillar focuses on understanding your organization’s assets and identifying potential vulnerabilities. The Protect pillar involves implementing security controls to safeguard those assets. The Detect pillar is about monitoring and detecting potential security breaches. The Respond pillar involves having a plan in place to quickly respond to and contain any security incidents. And the Recover pillar includes restoring normal operations and recovering any lost data.

While this framework may seem complex, talking to one of our security professionals can help simplify the process and find effective solutions for your organization. We can help you identify the specific risks to your company and implement strategies to protect your data.

How can I receive tech tips?
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Do you only provide managed services to businesses in Millersville, Maryland?
While we are based in Millersville, Maryland, we also service Baltimore, Annapolis, Glen Burnie, Columbia, Laurel, Washington DC, Northern Virginia and surrounding areas. Our services are available to businesses of all sizes in these regions, and we are committed to providing top-quality IT support to our clients no matter where they are located.